Skip to content


Piscataway NJ Full Time Posted: Friday, 12 January 2018
Applicants must be eligible to work in the specified location

Job Summary

The Operations Director has a leading and supporting role regarding technical topics and solutions delivery within a network services organization. The job role is used for Wireline, Wireless and Transmission, Network deployment and can be adapted and used for managing all implementation services eg Network Design, Site Acquisition, Civil Works, Installation, Integration services etc. It is responsible for management of activities and personnel from Ericsson in accordance to Ericsson requirements and customer contracts.


  • Develop regional delivery strategy/processes to support Ericsson SPS (self-performing services) for Network Rollout/Site Development projects
  • Maintain KPI s/Quality on existing SPS teams and present to Ericsson SPS leadership as well as regional deployment organizations
  • Handle escalations from customer s, Key Account Manager (KAM), Project management and market deployment teams
  • Review installation/test Methods of Procedures and ensure teams are delivering within the guidelines and with quality
  • Serve as the Point of Contact (POC) accountable for delivery tools utilization and data accuracy for all tools use by the SPS organization
  • Work with Sales teams to develop costing information for proposals/TPR s as required
  • Develop overall self-performing strategy for regional delivery across all Customers
  • Support issuing PO's for site materials, cranes and consumables
  • Work with market deployment teams on SPS capacity requirements execution and execution strategy
  • Day-2Day management of SDM's (service delivery managers) within a region for SPS delivery
  • Deliver SPS services within predetermined Time, Cost and Quality metrics across multiple project and Customers within assigned work area
  • Provide assistance to KAM and BD team on new business opportunities for services delivered by SPS including NRO, EF&I, In-Building, Outdoor Small Cell and Fiber deployments

Core Competencies:

  • Knowledge of Network Rollout/Site Development practices including: Site Acquisition/A&E/Leasing, Zoning, Civils/Construction, Contract Negotiations, etc.
  • Ability to drive cost efficiencies and deliver internal Ericsson project services while meeting 3 core objectives, Time, Cost and Quality
  • Have broad understanding of Ericsson systems, tools and processes
  • Leadership and conflict resolution skills
  • Business and Financial Acumen
  • Customer-centric
  • People Management including leading diverse virtual teams

Key Qualifications:

  • Bachelor's degree or equivalent in technical related fields
  • 10 years' experience in RAN Network/Site build operations
  • 5+ years of experience in a leadership role, preferably from the area of Service Delivery and/or Operations
  • Contract Terms and Condition structuring, definition, and negotiation
  • Accountability of multi-disciplined teams with direct and indirect reporting structure
  • Background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
  • Project Management experience in delivery of telecommunication services
  • High degree of planning, organization, and executing skills

Preferred Qualification & Experience Requirements

  • Good coaching skills
  • Good communication and management skills
  • High developed administration skills
  • Cost awareness
  • High social skill and awareness
  • Ability to problem solve and work in Matrix environment in a collaborative manner

Why is Ericsson a great place to work?

Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.

Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfil their potential and build a more sustainable future.

With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world's mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions - and our customers - are at the forefront of innovation.

At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.

Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.


DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetics information. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetic information.

Ericsson will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Ericsson or (c) consistent with Ericsson's legal duty to furnish information.

Employee Polygraph Protection Act Notice - Employers are generally prohibited from requiring or requesting any employee or job applicant to take a lie detector test, and from discharging, disciplining, or discriminating against an employee or prospective employee for refusing to take a test or for exercising other rights under the Act. For more information, visit

Ericsson is an equal opportunity employer and is committed to providing reasonable accommodation for qualified disabled individuals during the application and hiring process. Ericsson will make modifications or adjustments to the job application or interview process that will enable a qualified applicant to be considered for a position. If you require an accommodation due to a disability, please contact Ericsson at (see below) or (866) 374-2272 (US) or (877) 338-9966 (Canada) for further assistance.

Primary country and city: United States (US) || || Piscataway || 21090

Piscataway NJ, United States of America
1/12/2018 6:27:50 PM

We strongly recommend that you should never provide your bank account details to an advertiser during the job application process. Should you receive a request of this nature please contact support giving the advertiser's name and job reference.

Other jobs like this

Jersey City New Jersey
$120-150K +bonus
White Plains New York
Jersey City New Jersey
$120-170K +Bonus
Jersey City New Jersey
Open + Bonus
Jersey City, New Jersey
Open + Bonus
See more